Features
Intuitive administration interface
Products are set up and managed in the administration interface, which allows you to configure relevant parameters, such as ticket price, validity, SMS ordering syntax and response message texts, for each individual product offered through the mobile ticket service. Standard ticket types including simple tickets, tickets based on zone structures, custom ticket campaigns, wallet, multi-journey saver tickets etc.
Security and validation
To prevent fraud and falsification, ticket inspectors may randomly examine the customers’ mobile tickets to verify their uniqueness and validity through one of the methods available. At any time, relevant ticket details and security elements in each mobile ticket can be quickly verified using visual inspection.
Optical scanning of a barcode image or similar unique identifier in the ticket constitutes a powerful and efficient method to prevent fraud. When carrying a handheld device (e.g. PDA) inspectors can successfully perform the ticket validation procedure within a few seconds. Supplementary vital information about each specific ticket can be obtained by remotely looking up the specific ticket transaction in the central Mobile Ticket database, e.g. to identify if the ticket has been reimbursed or several users attempt to use the same unique ticket simultaneously.
Statistics and reporting
The system performs detailed logging of all transactions, from initial ticket ordering to final delivery confirmation, and supports a range of individual states that are updated throughout the entire ticket purchase process. Based on these exhaustive data logs, various standard reports describing e.g. ticket sales or product revenue in a given period are instantly available through the online statistics interface, but may also be scheduled for automatic delivery through email.
Customer service
Staff in the transportation company’s back-office customer service desk is able to utilize the customer support module of the Mobile Ticket administration interface. For customer support purposes, typical workflows include investigation of a specific ticket transaction or view the ticket purchase history of a given customer.
In case an end user should experience any problem with the mobile ticketing service, the customer service desk may be consulted. All relevant information in the platform regarding ticket purchases, end users and systems performance is directly available to the customer service desk staff.
Financial BenefitsAttract new customers and reduce operating cost, without any huge investments. |
Multiple Interaction ChannelsMeet different types of customer behaviour for ordering and delivery of mobile tickets with SMS, apps and mobile web solutions. |
Download product sheetDownload all the details about the platform in one document. |
Book a meetingDo you want to know more about our Mobile Ticket products? Book a meeting with one of our Sales Executives. |
| Financial benefits | Validation solutions | Download Product sheet | Contact us |
